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All Voltour e-Bikes and their individual covered components (as defined herein) are protected against all manufacturing defects in material or workmanship for one (1) year after the date of a qualify purchase (the “Warranty Period”) to the original registered purchaser. This Limited Warranty is only applicable to purchases within the contiguous United States and Canada. This warranty does not apply to Alaska and Hawaii.
This warranty is non-transferable and only applies to the original owner. This warranty gives you specific rights and purchasers may also have other rights, which may vary from state to state. Damage caused by failing to follow instructions in the manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Voltour e-Bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance is not covered under this warranty. Warranty parts will only be shipped within the contiguous United States and Canada. We will not ship parts to Alaska and Hawaii.
Disclaimer of Consequential and incidental damages: The original registered purchaser of this bike, subsequent owners and all other intended and unintended users of this bike shall not be entitled to recover from Voltour eBikes any consequential or incidental damages. There is no warranty of merchantability or fitness for a particular purpose.
This limited warranty does not cover components of the bike that wear down with normal use of the bike including without limitation battery handle, tires, wheels, rims, tubes, brake pads, brake rotors, cables, and housing grips, chains, and spokes. The purchaser is responsible for maintaining these wear items.
Any damage or defects to covered components that result from failure to follow the owner’s manual, unauthorized alterations, services and accessories will void the warranty.
The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuse, normal wear, or water damage (including rust.)
Stolen bikes are not covered under warranty.
Accessories sold on voltour.com are not covered by warranty.
You must take necessary precautions to ensure that the bike and battery are not exposed to severe weather conditions. Exposure to very wet, hot, or cold conditions may void the warranty.
Determining whether damage or defect to an eBike or covered components is protected by this limited warranty shall be in the sole discretion of Voltour.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND VOLTOUR’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. VOLTOUR’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL VOLTOUR UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VOLTOUR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Shipping damages are not covered by this limited Warranty, but Voltour will replace the damaged parts including bikes and accessories:
Replacement parts will not be sent until photographic, or video evidence has been provided to Voltour and deemed as shipping damage. Warranty parts will not be expedited and may take up to 14 days to arrive once the request has submitted by a customer care agent.
Shipping damages are very time sensitive and is it your responsibility to immediately inspect the ebike for damage upon receipt.
If you choose to set up your own shipping method to return your order, Voltour will not replace any parts damaged during such shipping method.
You will not be compensated for your time or efforts to replace the damaged parts.
To start the warranty process to receive a replacement for a covered component under, you must:
Credit card chargeback
If any ebike purchase becomes subject to a credit card chargeback in any amount and you have possession of the eBike, this limited warranty will be void until the credit card chargeback has been resolved. This warranty will be invalidated if the chargeback case results in any amount of funds returned to the purchaser.
NOTE: Your insurance policies may not provide coverage for accidents involving Voltour eBikes. To determine if coverage is provided, you should contact your insurance company and agent. Voltour is not responsible for repair or replacement of damaged bikes or parts because of accidents. Damages caused by accidents is not covered under this policy.
Bike Performance Disclaimer
The bikes listed range and top speed are estimates (not guarantees) of expected performance. Performance will vary on different conditions including, rider’s weight, cargo weight, rider and cargo shape, terrain, tire pressure, brake adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature, and wind conditions. It is possible to get ranges and top speeds that differ from the listed estimates.
There are inherent risks and dangers that can not be predicted or avoided when riding any kind of bicycles. These dangers could result in a serious accident, injury, or death of the rider. Is it the sole responsibility of the rider to become properly educated and prepared to ride safely. Voltour strongly encourages and recommends that all customers have a certified and reputable bicycle mechanic complete a full inspection of each component on the bicycle to ensure is it safe for operation. Voltour makes no claims or guarantees that brakes, battery, frame, motor, motor controller, display, electrical cables, electrical cable housings, fasteners, grips, fork, stem, shifters, headset seat post, seat post clamp, handlebar stem clamp, saddle, wheel hubs, handlebars, spokes, rimes, tires, tubes, derailleur, freewheel, cassette, throttle, kickstand, lights, reflectors, hardware, bottom bracket, or any other part or accessory, will be properly secured and adjusted upon arrive. Be sure to fully inspect your bike and ensure that every part of your bike is secured and adjusted properly.
Voltour is not responsible for any damage resulting from damaged, defective, or improperly secured parts. This includes, but is not limited to, damage to personal property, personal injury, or death.